The City of Ventura is hiring! The City of Ventura IT Operations Team is looking for a dedicated, customer-focused Customer Support Technician to join the team. We are seeking candidates who excel in a collaborative environment and are truly invested in providing first-rate customer service. This team member will provide primary support to the City of Ventura Fire Department, with back-up support to the City of Ventura Police Department and other departments as assigned.
The IT Operations Team maintains the City of Ventura’s workstations, peripherals, mobile devices, account administration and supports enterprise applications such as Microsoft Office 365. The team responds to an ongoing volume of customer incidents, requests and internal provisioning tickets, with the goal of providing customers with current equipment, up-to-date systems and outstanding customer service.
WHAT YOU’LL DO
Reporting directly to the IT Customer Support Supervisor and working closely with the Systems Specialist, the IT Customer Support Technician assists with desktop, laptop/tablet, network printer and software incident and service requests. Primary responsibilities include desktop support, end user support, troubleshooting computer equipment, conducting research, resolving end user application issues, resolving connectivity problems and responding to customers as a result of unforeseen events.
WHO YOU ARE
If you have the ability to perform a full range of technology help desk duties, through education, training and/or experience including:
experience working with a variety of network, hardware, peripheral equipment, software, applications
providing information systems customer support to end business users,
experience working with a team of professionals delivering outstanding customer service
…. then you are an ideal candidate for this position.
The City of Ventura offers a rewarding career in Information Technology that allows you to maximize your potential and receive recognition for your talents.
Join our team as we align our workforce to better serve our community together – they're counting on us!
Currently, there is one full-time position available. This recruitment may be also used to fill future vacancies. As a condition of employment, selected candidate shall undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (Any felony or misdemeanor conviction may disqualify the candidate from City employment.)
If you are an innovative, forward thinker interested in being part of a collaborative team providing the highest level of customer service to citizens of the City of Ventura, this position may be for you!
Apply today if you want to work in a progressive, dedicated, and supportive team environment!
A combination of education, experience and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science, are required. One year of information system experience including working on a variety of software may be substituted for specialized training in information/computer science.
Information Technology Customer Support Technician II requires 18 months of increasingly responsible information services and computer support experience equivalent to that of a Information Technology Customer Support Technician I with the City of Ventura, including installation and maintenance activities and working with a variety of software programs.
Both levels are required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (Any felony or misdemeanor conviction may disqualify the candidate from City employment.)
License: Possession of a valid class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Certificate: Possession of relevant and current information services industry recognized certifications are desirable.
Salary and Benefits
The City offers a compensation package that includes both a generous salary and excellent benefits!
SALARY: $24.90 - $33.28 Hourly
How to Apply
To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire now!! The filing deadline is Tuesday, February 21, 2023, at 5:30 p.m.
Go to www.cityofventura.ca.gov/jobs and Apply! EEO/ADA
salary plus 6 Medical options, CalPers Retirement, Dental, Vision, FSA, 457