Network (Infrastructure) Analyst

City of Santa Barbara

The City of Santa Barbara's Information Technology Division is seeking a Network (Infrastructure) Analyst who is organized, detail-oriented, efficient, and understands the importance of excellent customer service. This key position is an integral part of our team. Our ideal candidate will be an excellent communicator and time manager who is driven, thorough, and results-focused with excellent collaboration skills and a "can-do" attitude.  

Position Summary:
The current position is located in the Information Technology Division of the Administrative Services Department. Under general direction of the Information Technology Infrastructure Supervisor:
  • Provides exemplary customer service supporting the City's computers, network infrastructure, applications, and users;
  • Specifies, installs, maintains, and upgrades network hardware and software;
  • Provides support to software applications and databases;
  • Installs and upgrades equipment and application software;
  • Secures networks and applications;
  • Trains new employees on the use of equipment and applications as it relates to their function;
  • Troubleshoots problems with all equipment providing corrective action and follow-up on problems with equipment and applications;
  • Creates, compiles, and organizes various reports and documentation;
  • Participates in the establishment of application and system specifications;
  • Participates in task prioritization and planning of future Information Technology needs;
  • Provides on-call and after hours support when needed; and performs other duties as assigned.


Education & Experience: Minimum of three (3) years of network and application support experience. Bachelor's degree in Information Technology or related field and MCSE/CCNA certificates are highly desirable.

Knowledge of: Networks and Computer Systems; Microsoft Windows Server, Microsoft Operating Systems, Microsoft Office, Microsoft Exchange, Microsoft SQL, VMware vSphere, SCCM, internet communications, remote access, and network utilities. General knowledge of networks, servers, operating systems, databases, storage area networks, backup and recovery systems and related configuration requirements; principles of network communications; storage systems, and datacenter best practices.
Skill in: Specifying, installing, supporting, and troubleshooting computer systems, networks, and applications.
Ability to: Work independently; recommend and meet schedules and timelines; communicate effectively both orally and in writing; establish and maintain cooperative working relationships with fellow Information Systems staff, City users, consultants, and vendors; install, support, and troubleshoot computer systems, networks, and software applications; perform computer scripting programming; assist in training computer users; edit complex system configurations; and prepare reports and documentation.
Physical Standards: Position may require lifting and carrying objects weighing up to 50 pounds.
License Requirements: Applicant must possess a valid California Driver's License at time of appointment.


It is important that your application and supplemental questionnaire show all relevant education, training, experience, knowledge, abilities and skills you possess that qualify you for this position. Applications may be rejected if incomplete. All applications and supplemental questionnaires will be reviewed and qualified candidates will be invited to participate in the selection process. The selection process may consist of a panel interview and a final interview by the Information Technology Manager.


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