Employer
City of Santa Paula
Job Category
Work Schedule
Full-time
Job Closing Date
Job Open until Filled
Job Description

DEFINITION: Under general direction of the Public Works Director or designee, performs a wide variety of technical duties in support of the Public Works Department by assisting the public with routine and technical information related to the issuance of a variety of permit applications, processing, fee calculation and collections.

Examples of Duties Performed

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices.
• Assist the public at the front counter; issue permit applications, answer questions, and provide information to the public regarding the application process, necessary permits and municipal code compliance of proposed projects.
• Receive and complete preliminary review of land development and right of way encroachment permit applications, parcel and subdivision maps, and contract documents for conformity with pertinent laws and established criteria; ensure information is accurate and complete; assess scope of project and relevant permit requirements; advise the public of necessary corrections.
• Track plan check applications from submission until approval; route plans to appropriate staff; label and log information into the permit system; set up files; track and monitor plan status; notify the public, contractors, owners, developers and engineers of plan status; issue permits as authorized.
• Verity that projects have obtained all necessary approvals; verify professional and contractor licensing and regulatory compliance with applicable jurisdictional agencies.
• Calculate and estimate fees for permits; processes and collects fees for various applications; issues receipts for fees collected and input data into the computer.
• Coordinates office and field engineering tasks with other City departments and outside agencies. Prepares and posts road closure notices in advance of permitted construction.
• Perform a variety of clerical and technical tasks in support of assigned office functions, including assisting the public with locating and retrieving public records and related information; record keeping and report preparation; answers a variety of phone calls and directs calls to appropriate City personnel.

Knowledge of: Methods, practices and procedures of mapping, drafting, specification development and other technical functions in support of civil engineering or traffic engineering duties; methods and techniques of plan checking for public works construction projects; sources and techniques of plan checking for public works construction projects; sources and techniques of researching engineering research information; engineering symbols and terminology; computer aided drafting equipment and techniques; principles of business letter writing and basic report preparation; office procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets and databases; pertinent federal, state and local laws, codes and regulations; project tracking practices and methodologies; record keeping practices and methodologies; processes for compiling and analyzing data for special projects; principles and practices of effective customer service.

Ability to: Provide exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous, and respectful manner; communicate clearly and concisely, in oral and written form; learn land development inspection and engineering policies and procedures, construction, design, land use regulations and ordinances; collaboratively solve problems or concerns in person and over the telephone; read, interpret land development codes, plans, diagrams, and specifications; read, interpret and explain policies and regulations accurately and tactfully to the public; timely respond to the public when inquiring about the status of projects and permits; review plans for completeness and accuracy and determine appropriate fees; perform accurate mathematic calculations; prepare and maintain accurate records; operate computer system and programs; establish and maintain effective working relationship with those contacted in the course of work, including dealing effectively with the public in difficult situations; prioritize work and coordinate several activities simultaneously;
Physical and Environmental Demands: Sufficient physical ability to work in an office setting: sit, stand, walk, reach, twist, turn, kneel, bend, squat, stoop for prolonged period of time. Incumbent must occasionally lift and/or move up to 25 pounds.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
A combination of experience and education equivalent to a minimum of twelve semester units from an accredited college or university with major course work in planning, drafting, engineering, mathematics, construction inspection, or a closely related field is required; AND one year of professional-level, responsible clerical experience involving direct public contact. Experience working in a local government agency with database and permit processes is highly desirable.
Possession of a Permit Technician Certificate from the International Code Council (ICC) or an accredited certifying organization may be substituted for twelve semester units from an accredited college or university.
License; Certificates; Special Requirements: A valid Class C California driver's license. Ability to speak Spanish is highly desirable.

************FIRST REVIEW OF APPLICATIONS: FEBRUARY 19, 2024**************