City of Sunnyvale
Job Category
Work Schedule
Job Closing Date
Job Open until Filled
Job Description

The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently.

 The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City’s operations effectively and efficiently.

The City of Sunnyvale provides an excellent benefits package, please refer to the city website for current details on employee benefits. A complete application packet will consist of a City of Sunnyvale employment application and responses to the required supplemental questions. The final filing date is Thursday, December 14, 2023, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $55.98 - $71.44 Hourly