Revenue Operations Manager

City of Thousand Oaks
Until Filled

2100 Thousand Oaks Blvd, Human Resources, 2nd Floor, Thousand Oaks, 91362

We are seeking a collaborative, proactive Revenue Operations Manager who will be responsible for the direction and management of the Public Services Division of the Finance Department. The primary focus of this position is to manage and provide oversight of Citywide Revenue Operations including billing, delinquency processing, and collection duties; oversees tax collection, the issuance of licenses and regulatory permits; cashiering and the receipt of payments.

The position leads and guides the Public Services Division’s staff of eight. This is an essential senior management position reporting to the Deputy Finance Director.
  • Plans, organizes, and manages the activities and operations of the Public Services Division of the Finance Department.
  • Develops, implements, and monitors long-term plans, goals, and objectives focused on achieving the department’s mission and priorities.
  • Manages and directs development, implementation, and evaluation of policies, work processes, systems, and procedures to achieve annual goals, objectives, and work standards.
  • Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate services and staffing levels. 
  • Provides leadership and works with staff to ensure a high performance, customer service-oriented work environment.
  • Forecasts and monitors Citywide revenue collection; takes or recommends action to maximize collections; reviews periodic reports of delinquent accounts; supervises and participates in collections activities; oversees cashiering functions and reviews appeals to actions taken on delinquencies.
  • Administers the Utility Billing program including initiation and termination of customer accounts, delinquency processing, and collections; recommends lien attachments on delinquent accounts.
  • Administers tax collection including Transient Occupancy Tax, Business Tax and Licensing programs including review of renewals/tax remittance forms, applications, fee collections, and issuance of licenses; performs audits and ensures compliance and proper administration of the programs; oversees collection of delinquency processing.
  • Administers and oversees the parking citation adjudication program, including the conduct of administrative reviews and scheduling of hearings including procuring hearing officers, scheduling and conducting hearings for various local programs on contested cases.
  • Oversees billing and collection of DUI Cost Recovery, False Alarm fines, and Social Host fines.
  • Monitors and evaluates the impact of proposed legislation and regulations on the City’s programs and requirements within assigned areas of responsibility; conducts research and recommends new procedures, forms, policies, processes, and/or programs to conform to new requirements.
  • Researches, prepares, and presents management studies, staff reports and other necessary documents to the department and/or Council.
  • Provides staff assistance to the Deputy Finance Director; completes special projects as assigned; and represents the City at various meetings and events.
  • Establishes and maintains appropriate controls and manages the work of employees responsible for cash control, accounts receivable, revenue collection and customer service.
Job Video Link URL

Ideal Candidate

The ideal candidate should possess:
A Bachelor’s Degree from an accredited college or university with major coursework in public administration, business administration, finance, or a related field.
Eight years of progressively responsible revenue collection and customer service experience preferably in a governmental agency including two years of supervisory responsibility.
Possession of, or the ability to obtain, a valid Class C California driver’s license.
Core Competencies
- Effective Communicator
- Strategic Thinker
- Results Oriented
- Problem Solver and Decision Maker
- Planner and Organizer
- Skill and Career Development Coach
- Technically Knowledgeable

The City provides excellent benefits. Please view our benefits here.

Special Instructions
FILING DEADLINE:   Open until a sufficient number of qualified applications have been received.
First review of candidates: December 1, 2021

Apply online: City of Thousand Oaks Revenue Operations Manager

Please note, the recruitment may close without notice at any time.
SUPPLEMENTAL QUESTIONNAIRE - Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.
REASONABLE ACCOMMODATION - The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.
VETERAN'S PREFERENCE - In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Recruitment Contact
Contact phone: (805)449-2144
Contact email: